Question 1

Where can I view your product catalogue?

Accepted Answer

Our catalogue can be viewed on our website in the "Catalogue" tab.

Question 2

What type of products does UM offer ?

Accepted Answer

We offer a wide range of maintenance parts for the PET bottling industry. This includes parts for blow-molders, fillers, labelers, and many other machines. We also supply maintenance parts for the Thermoforming-Filling-Sealing industry. In addition to parts, we offer engineering services to design improved and customized products tailored to your needs.

Question 3

When will I receive the invoice for my order?

Accepted Answer

Invoices are automatically sent via email once the goods have shipped.

Question 4

How can I get a quote?

Accepted Answer

A quote can be requested directly from our website by going through our catalogue, selecting the desired parts, and submitting the request through your cart. You can also request a quote by contacting one of our sales representatives at sales@umallette.com, or by reaching out to one of our authorized distributors. Quotes are typically issued in 24-48 hours.

Question 5

What shipping methods do you offer?

Accepted Answer

We provide standard, expedited, and express shipping options through carriers such as UPS, FedEx, and DHL. We can also ship using your preferred carrier and shipping account upon request.

Question 6

Do you offer international shipping?

Accepted Answer

Yes, we ship our products worldwide, either directly or through our network of trusted partners.

Question 7

Are prices listed in the catalogues?

Accepted Answer

Prices are provided following a quote request.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfers and checks. Contact one of our representatives for more information at sales@umallette.com.

Question 9

How can I place an order?

Accepted Answer

You can place an order by contacting our sales team at sales@umallette.com or by reaching out to one of our authorized distributors.

Question 10

Can you customize parts for my specific needs?

Accepted Answer

Yes, in addition to standard items, we specialize in custom-engineered parts tailored to your specific requirements. Our expert team works closely with you to analyze your needs, optimize designs, and manufacture components delivering performance and reliability. Please contact one of our sales representatives to discuss your requirements at sales@umallette.com.

Question 11

What if the part(s) I'm looking for are not in the product catalogues?

Accepted Answer

Some parts may not be listed yet as our catalogue is continuously being updated. Please contact one of our representatives to inquire about your request at sales@umallette.com.

Question 12

What currency do you accept?

Accepted Answer

We accept Canadian dollars (CAD), US dollars (USD) and Euros (€).

Question 13

What are your business hours ?

Accepted Answer

We are open Monday to Friday from 8:00 AM to 5:00 PM EST.

Question 14

Can I track my order after it's shipped?

Accepted Answer

Once your order is shipped, the tracking number can be provided upon request. You can use this number to track your shipment on the carrier’s website.

Question 15

What is the lead time for ordered parts?

Accepted Answer

Lead times vary based on the part availability and destination. Orders typically ship within 4-6 weeks if the items are not in stock. Contact us at sales@umallette.com for specific details on your order.

Question 16

In which countries does UM offer its products ?

Accepted Answer

We serve customers worldwide and work with an extensive network of partners who offer personalized local support. See the contact us tab for more information.

Question 17

Are your parts covered by a warranty?

Accepted Answer

All of our products are covered by a standard 1-year warranty against manufacturing defects. For further warranty details, please refer to our terms and conditions or contact us directly.

Question 18

Do you have a catalogue for custom parts?

Accepted Answer

Our catalogue primarily features standard parts, but we can also develop parts based on your specifications. Contact our sales team at sales@umallette.com for more information on custom solutions.

Question 19

Do you offer payment terms for regular customers?

Accepted Answer

Yes, we offer payment terms for eligible customers who meet our approval criteria. Contact one of our representatives for more information at sales@umallette.com.

Question 20

How long will it take to receive my order?

Accepted Answer

Delivery times depend on part availability. An estimated delivery date is provided with each quote. If you require express shipping, please specify your preference when placing your order.

Question 21

Can I get technical assistance on site?

Accepted Answer

On-site technical assistance can be provided upon request. Contact us at sales@umallette.com to discuss your needs.

Question 22

What is your refund policy if I receive the wrong or defective part?

Accepted Answer

If you receive an incorrect or defective part, please contact us within 14 days of delivery. We will arrange for a return and either issue a replacement or a credit.

Question 23

What should I do if my order is delayed, lost, or damaged during shipping?

Accepted Answer

If your order is delayed or lost, please contact our representatives at logistic@umallette.com for assistance.

Question 24

Do you offer customer support?

Accepted Answer

Yes, we provide dedicated customer support to assist with any inquiries or issues you may have. Our team is here to ensure you receive the help you need, when you need it. Contact us by email at sales@umallette.com or by phone at +1-450-454-2493.

FAQ